Client Support Specialist Remote, US

Client Support Specialist

Full Time • Remote, US

Be a key contributor to an exciting software company!

CareerPlug provides innovative recruiting and HR software for over 10,000 growing companies.  Our applicant tracking and paperless onboarding platforms help companies make better hires to have the right people in place to build a successful business.  We believe that people are the heart of our business and are committed to building one of the best places to work -- anywhere. To us, that means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values every day.CareerPlug is proud to be an equal opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.Who are we looking for?

The Client Support Specialist is a core member of CareerPlug’s tight-knit and highly productive Client Support team, working directly to provide frontline support on how to use the software and hiring best practices. In this role you will blend strong technical knowledge of our software with a hiring expertise to take a consultative approach to help clients make the right hires for their business. The ideal candidate has a background in customer support and a passion for building relationships. Experience working in a fast-paced small team in a software or startup environment is preferred. 

Specific Responsibilities:

  • Provide 8 hours of frontline phone and email customer service/support daily to our clients; delivering proactive, personalized service and building long-term, consultative partnerships with our hiring software clients.
  • Work as a team to meet and exceed Client Service Level Agreements (SLAs)
  • Personalize client interaction by asking questions to learn the client’s goals and offering insightful, individualized suggestions to help each client meet their goals.
  • Coordinate the setup of accounts to provide clients with a customized hiring solution.
  • Support team in meeting client retention goals through inbound and outbound communication as needed.
  • Collaborate with Product Team to relay any client issues or system bug reports and update clients as needed. 
  • Take the time to make each client feel positive and confident about their knowledge of the CareerPlug system.

Compensation: $50,000, plus an additional quarterly bonus 

Benefits:

  • Employer Paid Health Insurance
  • Dental & Vision Insurance
  • 401(K) Employer Match
  • Unlimited PTO (with minimums!) 
  • 100% Employer Matched Donations
  • Remote work with home-office & internet stipends 

Successful candidates will possess the following qualifications:

  • Outgoing, customer-focused personality that thrives in a fast-paced environment
  • Ability to build rapport with clients and develop solutions that meet their specific needs
  • 2-3 years of experience in a phone-based customer service or sales environment (preferred)
  • Experience in a start-up environment or software company (preferred)

A note on COVID-19 & Remote Work: As of March 2020, our Austin-based team has been working fully remote. We have transitioned to a Remote First company forever and will have a reduced office space in Austin in the future (earliest Summer 2021 depending on current health & safety guidelines). This role may be filled by either an Austin resident or as a fully remote role for any U.S. based candidate.

Compensation: $50,000




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Why CareerPlug

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Employer Paid Health Insurance
Unlimited PTO
401(K) Matching
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Remote Work
Home Office Stipend
Donation Matching
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