Responsive recruiter

Be a key contributor to an exciting software company!

Our why.

CareerPlug helps franchises build winning teams. We want to positively impact the lives of our employees, our franchise and small business owner clients, and their applicants and teams, a reach that impacts millions each year!

What we do.

We provide innovative recruiting and HR software for over 60,000 growing companies and solve one of the biggest problems in small businesses: hiring and retaining the right people. Our applicant tracking and retention software helps companies make better hires to have the right people in place to build a successful business. Our vision is leading us along an inspiring path to accomplish much more. The next stage of our growth will be powerful and will exponentially propel us toward exciting business and, more importantly, mission milestones.

We believe that people are the heart of our business and are committed to building one of the best places to work, anywhere. To us, that means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values every day.

CareerPlug is proud to be an equal opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.

Who are we looking for?

The Client Support Specialist is a core member of CareerPlug's tight-knit and highly productive Hiring Experts team, working directly with our Client Support & Consultant Managers. Our team is growing as rapidly as our client base, and we are currently looking for top talent to join our team. The ideal candidate has a background in software customer support and a passion for assisting clients on the phone and over email. Experience working in a software (SaaS) company is preferred, even better if you're great at navigating a remote work environment.

Specific Responsibilities:

Provide frontline support for clients:
- Incoming Phone support
- Email support
- Triaging/setting up consultative calls for Hiring Experts (Consultants)
Meet individual and team metrics (Phone and email SLA, volume worked, average handle time, and quality of interaction scores)
Help each client adopt the product by explaining features and troubleshooting
Escalate wisely to Consultants, Tier 2, or managers
Stays on top of communication and team/company updates through proactive, clear, and honest communication via Slack, emails, and meetings

Benefits:

Work from home (we're fully remote)
Employer Paid Health Insurance
Life Insurance
Dental & Vision Insurance
401(K) Employer Match
Unlimited PTO (with minimums!)
One week pre-start date PTO
Home Office and Internet Stipend

Successful candidates will possess the following skills and qualifications:

Tech savvy - experience with software/ SaaS
Problem-solving through creative troubleshooting and resourcefulness
Support-driven - thrives on helping clients and troubleshooting product issues
High attention to detail
Excellent communication: Active listening skills and ability to read between the lines to paraphrase issues and quickly identify root causes
Ability to utilize and navigate multiple tools and tasks simultaneously
Growth mindset: Proactively seeks opportunities to improve, is coachable, and able to take and implement feedback

Remote Work: As of March 2020, our Austin-based team has been working fully remotely. We have transitioned to a Remote First company forever. This role may be filled by either an Austin resident or as a fully remote role for any U.S.-based candidate.

Compensation: This role pays a $60,000 base salary with an additional bonus potential of $2,500 paid quarterly, for a total on-target earnings of $62,500.

CareerPlug believes in equitable and transparent compensation practices. All our employees have access to what every role pays at the company. We post compensation on all our job postings. In order to ensure equity and fairness for candidates and current employees, we always lead at our best and don’t negotiate offers. Read more about our compensation philosophy here.

CareerPlug is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. CareerPlug is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request a reasonable accommodation, applicants should communicate a request when contacted for an interview. All requests should be sent to accommodations@careerplug.com.

This is a remote position.

Compensation: $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, (including family medical history), political affiliation, military service, or any other characteristic protected by law.

To request a reasonable accommodation, applicants should communicate a request when contacted for an interview. All requests should be sent to accommodations@careerplug.com.

Who We Are

CareerPlug’s purpose is to empower people to reach their potential. We do that in part by making it easier for our clients to hire and develop the right people. Our proven process allows us to work with over 60,000+ growing small businesses. Our hiring software is designed with user experience in mind: from candidates to hiring managers to business leaders.

Core Values

Be Kind

We care deeply about one another, our clients, and the world around us.

Speak Up, Step Up

We have a voice and we use it to make an impact.

Keep Growing

We embody the growth mindset.

Work Together, Win Together

We team up to achieve goals and celebrate accomplishments.

Remote First

CareerPlug is 100% remote for any US-based employee! We know the heart of our business is wherever our employees work — from our space in Austin to a home office on Lake Michigan, to an outfitted van exploring the American West (true story!).

Of course, we also crave face-to-face connection! We offer employees the opportunity to gather in-person a few times per year, with full travel expenses paid. Check out the highlight video from our CareerPlug Summit in Boulder, Colorado in July 2024.

Read our full Remote First Vision

Our Beliefs

“My humanity is bound up in yours, for we can only be human together.”

—Desmond Tutu

Read our full DEI Statement

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

I consent to receiving text messages about this hiring process and, if hired, future job related information from CareerPlug.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Get faster updates with texting!

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Location

Address

City

States

ZIP Code

Resume/CV *

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

How many years of Client Support experience do you have?*

This position requires 8 hours of front-line client support. In what area of customer service is your primary experience?*

Share a story about a time when you provided an ideal client experience.*

Are you legally authorized to work in the US?*

What are your pronouns? (e.g. she/her, he/him, they/them)*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, (including family medical history), political affiliation, military service, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Race/Ethnicity

Disability Status

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Veteran Status

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Referral code from a current employeeIf no code provided, add their name instead.