Client Support Specialist Fully Remote - US

Future Opening: Client Support Specialist

Full Time • Fully Remote - US
Be a key contributor to an exciting software company!

CareerPlug provides innovative recruiting and HR software for over 16,000 growing companies. Our applicant tracking and paperless onboarding platforms help companies make better hires and have the right people to build a successful business. 

We believe that people are the heart of our business and are committed to building one of the best places to work in Austin. That means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values daily.

CareerPlug is proud to be an equal opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.

Who are we looking for?
The Client Support Specialist is a core member of CareerPlug's tight-knit and highly productive Hiring Experts team, working directly with our Client Support & Consultant Managers. Our team is growing as rapidly as our client base, and we are currently looking for top talent to join our team. The ideal candidate has a background in software customer support and has a passion for assisting clients on the phone and over email. Experience working in a software (SaaS) company is preferred, even better if you're great at navigating a remote work environment.

Specific Responsibilities:
  • Provide frontline support for clients:
    • Incoming Phone support
    • Email support
    • Triaging/setting up consultative calls for Hiring Experts (Consultants) 
  • Meet individual and team metrics (SLAs, CSAT, Average Handle Time, quality scores)
  • Help each client to adopt the product by explaining features and troubleshooting
  • Escalate wisely to Consultants, Tier 2, Team/Training Leads, or managers
  • Stays on top of communication and team/company updates through proactive, clear, and honest communication via Slack, emails, and meetings

Compensation: $52,500 base salary plus a potential bonus of $2,500 paid out quarterly. 

Benefits:

  • Employer Paid Health Insurance
  • Dental & Vision Insurance
  • 401(K) Employer Match
  • Unlimited PTO (with minimums!) 
  • One week pre-start date PTO 
  • 100% Employer Matched Donations
  • Home Office and Internet Stipend
  • Professional Development
  • Team & Social Events
Successful candidates will possess the following skills and qualifications:

  • Tech savvy - experience with software/ SaaS  
  • Problem-solving through creative troubleshooting and resourcefulness 
  • Support driven - thrives on helping clients and troubleshooting product issues
  • High attention to detail
  • Excellent communication: Active listening skills and ability to read between the lines to paraphrase issues and quickly identify root causes
  • Ability to utilize and navigate multiple tools and tasks simultaneously
  • Growth mindset: Proactively seeks opportunities to improve, is coachable, and able to take and implement feedback

A note on COVID-19 & Remote Work: As of March 2020, our Austin-based team has been working fully remotely. We have transitioned to a Remote First company forever. This role may be filled by either an Austin resident or as a fully remote role for any U.S.-based candidate.
Compensation: $52,500.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, (including family medical history), political affiliation, military service, or any other characteristic protected by law.

To request a reasonable accommodation, applicants should communicate a request when contacted for an interview. All requests should be sent to accommodations@careerplug.com.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, (including family medical history), political affiliation, military service, or any other characteristic protected by law.

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Why CareerPlug

See why we're one of the best places to work!

Employer Paid Health Insurance
Unlimited PTO
401(K) Matching
Life Insurance
Remote Work
Home Office Stipend
Donation Matching
12 Weeks Paid Parental Leave